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SHIPPING POLICY

Shipping Information

Within Australia

  • Orders are dispatched Monday to Friday and usually arrive within 7–10 business days.

  • Rural deliveries may take an additional 2 days.

  • You’ll receive a confirmation email with tracking once your order is shipped.

  • Orders placed before 12pm are generally shipped the same day.

  • Orders not confirmed or paid within 3 days will be cancelled.

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International Shipping

  • All prices are in AUD and may vary with currency conversion.

  • Standard delivery via Australia Post Courier takes 5–7 business days and includes tracking.

  • Customs duties, taxes, and fees are the customer’s responsibility.

  • If delivery is refused, shipping and return costs will be deducted from any refund.

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Shipping Costs

  • Shipping fees depend on your location and order weight.

  • Add items to your cart and enter your address to view shipping costs.

  • Extra charges for international shipping will be confirmed with you before dispatch.

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Tracking

  • A tracking number will be sent via email and available under My Orders in your account.

  • If your order hasn’t arrived within 5 days of dispatch, please email us at jayne.sarsfield@gmail.com.

  • Delays reported after this window may not be eligible for a refund.

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RETURN & EXCHANGE POLICY

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We take pride in the quality of our handmade products.

Please read the following terms carefully before making a purchase.

 

Faulty Items

If an item is found to be faulty:

  • We will first attempt to repair or replace the item.

  • If repair or replacement is not possible, a store credit or refund will be offered. Refunds will be transferred to the customer's nominated bank account.

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Change of Mind

We are not obligated to offer a refund or exchange if you change your mind or your circumstances change.
However, at our discretion, we may offer an exchange or store credit if:

  • You notify us within 4 days of receiving the item.

  • The item is returned within 10 days of purchase.

  • The item is in original condition as received.

  • Return shipping is arranged and paid for by the customer.

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Please note:

  • Exchanges or credits will not be given if goods are damaged, including damage from poor return packaging.

  • No exchanges or credits will be issued on sale, layby, or commissioned items.

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Handmade Products

  • All our items are handmade, and materials may vary in colour, shape, or size.

  • These natural variations are not considered faults.

  • Only defects in workmanship or materials will be accepted for claims.

  • Damage caused by negligence, accident, or unreasonable use will not be covered.

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Product Descriptions

  • We strive for accuracy in our product descriptions and images.

  • Customers acknowledge that slight variations may occur due to the handmade nature of our products.

  • If there is a significant change to an ordered item, Grove Lane will contact you to discuss your options.

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By placing an order through our online store, you agree to these terms and conditions. If you do not accept these terms, please refrain from using the online store.

Contact us

Please feel free to contact us with any questions or queries you may have.

Email:  jaynesarsfield@gmail.com

customer service available 7 days a week.

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