We take pride in our handmade products. Please read our returns and refunds policy before making a purchase. Faulty Items: We will first try to repair or replace faulty items. If this isn’t possible, a store credit or refund will be issued. Change of Mind: We do not offer refunds for change of mind. However, at our discretion, an exchange or credit may be offered if: • You notify us within 4 days of receiving the item • The item is returned within 10 days of purchase • The item is in original condition • Return shipping is covered by you Exclusions: No returns or credits on sale items, laybys, or custom commissions. Items damaged after delivery or during return transit (due to poor packaging) are not eligible. Handmade Variations: Slight differences in colour, shape, or size are natural with handmade goods and not considered faults. Only defects in materials or workmanship are covered. By ordering from Jaynesarsfield, you agree to these terms.