Items may be returned to Grove lane if they are faulty. Grove lane reserves the right to repair or replace the item/s in the first instance. If repairing or replacing the item/s is not available then a store credit will be issued or a refund will be transferred to the customer's bank account. If you simply change your mind or your circumstances have changed, Grove lane does not have to provide a refund or exchange. It is at the discretion of Grove lane to exchange or credit an item that is unwanted due to a change of heart. In such an event the item must be returned within 10 days of purchase. The customer must notify Grove lane of the returning of the item and the reasons for doing so within 4 days of receiving the item. The goods must be in the same condition as they were when the customer received them. Return shipping must be organised by the customer. Exchange or credit will not be given if the customer has damaged the goods. This includes damage caused by inadequate packing when returning goods. Exchanges or credit will not be given on sale or layby items or items commissioned by the customer. *Please note - The items Grove lane sells are handmade. Materials can, therefore, vary in colour, shape and size. These inconsistencies are not deemed faults and claims will only be considered if there are defects in workmanship or defective materials. Claims due to damage by negligence, accident or unreasonable use will not be recognised. Every effort is made to ensure the accuracy of all descriptions, images and other information displayed but the customer must acknowledge there may be variations in product or materials. If there are any major changes to the product the customer has ordered, Grove lane will discuss other options with the customer. These terms and conditions govern your use of the Grove lane online store. By placing an order, you agree to and are bound by these terms. If you are unwilling to comply with these terms, then you may not use Grove lane online store.

At Grove Lane, we accept the following payment methods: - All major credit cards through Square - Cash - PayPal - Bank transfers

Yes, you can pick up your order in-store at no additional cost. We operate by appointment, ensuring a relaxed and private atmosphere for our clients.

Grove Lane is located at Unit 4 / 92 Parkin Street, Rockingham, Perth, 6168, Australia. We operate by appointment, providing a relaxed and private atmosphere for our clients.

Shipping within Australia: - Items couriered within Australia will be delivered within 7-10 working days. - Rural addresses may require an extra couple of days for delivery. - Orders are dispatched Monday to Friday, with possible delays on public holidays. - A shipping confirmation email with tracking information will be sent once your order is dispatched. Shipping to International Destinations: - Prices are in AUD and do not reflect local currency conversion. - Customers are responsible for any local customs duties or taxes on delivery. - Standard delivery is 5-7 working days via Australian Post Courier service, with tracking. - Additional charges may apply for customs, duties, or brokerage fees, which are the customer's responsibility. - Refusal of delivery will result in a deduction of the original and return shipping charges from any refund. Delivery and Shipping Costs: - Costs vary based on location and order weight. Add items to your cart and enter your shipping address to see the total cost. - Extra shipping charges may apply for international destinations. Customers will be notified before shipping. Delivery and Shipping Times: - Orders for Australian delivery placed before 12pm are typically shipped the same day. - Standard delivery within Australia is 7-10 days, with an extra 2 days for rural deliveries. - A shipping confirmation email with tracking information will be sent once your order is dispatched. - Orders not paid or confirmed within 3 days will be cancelled. Tracking Your Delivery: - A unique tracking number will be emailed to you with your shipping confirmation and is also available under My Orders in My Account. - If your order has not arrived within 5 days of dispatch, please notify us immediately at jayne.sarsfield@gmail.com. Failure to notify us within this timeframe may result in no refund.

These terms and conditions govern your use of the Grove lane online store. By placing an order, you agree to and are bound by these terms. If you are unwilling to comply with these terms, then you may not use Grove lane online store. Pricing and Payment All prices on the Grove lane online store are given in AUD exclusive of delivery costs. We accept payment by direct deposit (from AU / WA customers only) and via PAY WAVE Payments (all major credit cards). Please note Grove lane online store has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. Please see the shipping section for more information about delivery costs and delivery dates. Availability All items listed on our website are shared with our physical address in Rockingham, Perth, WA, Australia. If you are able to add an item to the cart that item is currently in stock and will be allocated to you as soon as payment is made. We will receive an email notification as soon as your order is placed and if during store hours will attention your web order as soon as possible. If an item in our physical store is purchased at the same time an order for the item online is processed then the online item will not be available. This has never occurred but if it does we will inform you as soon as possible and do our best to fulfill the order, cancel the order or help in any other way we can. Some products are only available to customers in Perth, WA due to shipping restrictions. This will be specified in the description of the product page. Online Process We must receive payment in full before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Items will then be dispatched. For more information regarding delivery dates and times please refer to the shipping section below. Cancellations Once an online order has been placed you are unable to cancel or alter the order. Content Accuracy We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the product/s is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Privacy and Security We are committed to protecting our customer’s privacy. Grove lane will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we collect is used solely to process your order and stay in touch with you. Joining the Grove lane mailing list is optional, although recommended. It will allow us to keep you up to date with the latest info including what’s new in store. If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and you will be removed immediately.